The Utilities Regulatory Authority (URA) is the economic regulator of electricity and water services in Vanuatu. URA approves tariffs for electricity and water services for private providers under Concessions Contracts and the State-Owned water enterprise. URA also assists in resolving consumer complaints and advises the Government on policy and legislative matters related to the supply of electricity and water.
URA was created to promote the consumers long-term interest and to increase access to safe, reliable and affordable electricity and water services throughout Vanuatu.
Objectives of the URA:
- Enhance rapid access to power and water, especially in outlying and rural communities
- Contain prices for these services to affordable levels through efficiencies in operations, fuel mix, renewable, IPPs, smart grid, smart metering and competition;
- Create incentive mechanisms through pricing and public education to promote efficient use of power and water resources;
- Ensure safe and reliable services through standards of safety, reliability, performance monitoring and enforcement
- Develop mechanism and tools to enhance consumer protection, consumer care and improved relationships between service providers and consuming public;
- Make electricity a vehicle for growth in Vanuatu by offering business competitive prices and reliable supply in the region; and
- Strengthen URA organization structure and skills through training and professional development.
URA is an initiative of the Vanuatu Government with financial support from AusAID through the Governance for Growth (GfG) Program in cooperation with the World Bank.
Please visit the About Us tab to learn about our objectives and structure.