The Utilities Regulatory Authority (URA) as the economic regulator of electricity and water supply services in Vanuatu is pleased to inform all regulated utility customers of the recent reduction of its surcharge rate from 1.75% to 1.50%. This 14% decrease is the second to the previous reduction of 3.85% (1.82% to 1.75%); both of which happened within just a one-year period.

URA’s operations have been financed by water and electricity customers via the URA surcharge rate that is applied to utility customer invoices since 2017. This reduction is part of URA’s continuing effort to ease customer bills due to rising fuel prices and to minimize cost of regulation.

Electricity and Water customers should expect a URA surcharge rate of 1.50% applied to their utility invoice(s) as of June 2023 going forward. The surcharge rate that is applied onto customer bills is reviewed on an annual basis by the URA. For any changes to the rate, URA will inform all utility customers accordingly.