URA

Utilities Regulatory Authority

Initial Date: June 2014

Type: Final Decision and Commission Order

Date: May 2016

Overview: 

The document sets out the Final Decision and Commission Order issuing the Utility Billing and Payment Rules for Water and Electricity Services. The Commission Order is the formal order to utilities to carry out the necessary actions to implement the provision described herein. It lays out the background and considerations supporting the Commission's decision, including many useful responses to submissions received during the consultation process.

Related Documents:

  • Commission Order - Notice No.89 of 2017
  • Amendment

*NB: This Utility Billy and Payment Rules does not apply to the Port Vila Concession Contract as per the ruling of the Court of Appeal in UNELCO v Republic of Vanuatu & URA CA No. 3472 of 2016. UNELCO customers should therefore consult directly with UNELCO on the relevant billing and payment rules.